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Dichat.ai

Terms of Service

Last updated:

These terms set out how the Dichat.ai service may be used. By starting to use the service you agree to them.

1. Definitions

  • Service — the Dichat.ai platform, its web interface, and its AI agents.
  • User — the person who created an account and uses the service.
  • Organisation — the user’s workspace and all of its settings.
  • Customer — the organisation’s buyer, writing in through Instagram.
  • AI reply — one final AI message delivered to a customer.

2. What the service does

Dichat.ai answers messages arriving in your connected messengers using artificial intelligence, qualifies the customer, captures contact details, and passes them to the CRM you connect.

Stage one supports Instagram Direct and comments. Other channels arrive on the roadmap and are not promised today.

3. Account

  • Registration is through Telegram.
  • One account belongs to one person. Do not share your sign-in.
  • You are responsible for everything done through your account.
  • Tell us immediately if you suspect unauthorised access.
  • The service is for people over 18 and for legal entities.

4. Plans and limits

Each plan is capped by a monthly number of AI replies, and by how many Instagram accounts, agents, and operators it allows. Current limits are in the pricing section.

  • Trial — 7 days, no card required. One trial per verified phone number.
  • When the trial ends the agent stops replying and your data is kept for 30 days.
  • When the monthly limit runs out, new conversations pass to your operator — no customer is left unanswered.
  • An extra reply pack can be bought at any time.

Prices may change. A change never affects a period already paid for and is announced at least 30 days in advance.

5. Payment

  • Payment is through Click or Payme, in advance, monthly.
  • If payment does not arrive, the service is suspended; your data is kept.
  • No refund is given for a period already used, because the service was delivered. Where an outage was our fault, that period is credited.
  • On an upgrade, the difference is prorated.

6. Your obligations

You warrant that:

  • The Instagram account you connect belongs to you or to the organisation you represent.
  • The information you load into the knowledge base is accurate and yours to distribute.
  • You tell your customers they are writing with an AI agent where the law requires it.
  • You process your customers’ data in line with your own privacy policy.

7. Prohibited use

You may not use the service for:

  • Spam or bulk unsolicited messaging.
  • Selling goods or services prohibited by law.
  • Deception, fraud, or impersonation.
  • Breaching Meta’s platform rules.
  • Reverse engineering, load testing, or attempting to bypass protections.

Accounts found doing any of these may be suspended without notice.

8. About AI replies

The agent answers from the knowledge base you load. The system is built to ask a clarifying question or hand over to an operator when it has no answer.

Even so, artificial intelligence can be wrong. Final responsibility for the agent’s replies rests with you: filling the knowledge base correctly, watching what the agent says, and stepping in when needed.

9. Third-party services

Instagram, amoCRM, Bitrix24, Google, and the payment providers are not ours. We are not responsible for their operation, availability, or rules. If they change or withdraw their API, the corresponding feature may stop working.

10. Availability and support

The service targets 99.5% uptime. Planned maintenance is announced in advance.

Support runs over Telegram and email on business days. Pro plans get priority.

11. Limitation of liability

The service is provided “as is”. To the extent the law allows, our liability is limited to the amount paid in the last 3 months.

We are not liable for lost profit, outages in third-party services, business decisions taken on the basis of AI replies, or the consequences of your own obligations going unmet.

12. Termination

  • You may close your account at any time. The service runs to the end of the paid period.
  • We may suspend an account that breaches these terms. Where it is not serious, we warn you first.
  • After closure, data is deleted per the deletion procedure.

13. Changes and disputes

When these terms change, the date is updated and we notify you of material changes. Continuing to use the service afterwards means you accept them.

These terms are governed by the law of the Republic of Uzbekistan. Disputes are settled by negotiation first, and failing that in the courts of Uzbekistan.

14. Contact

hello@dichat.ai

The full legal name, tax identification number, and registered address will be added to this section before the service launches publicly.